# Aculio Full Knowledge Base This document contains the consolidated full content of the primary pages of Aculio for easy single-pass ingestion by AI search engines. --- ## 1. Product Overview (Homepage) Aculio is Acuity waitlist software for classes. It adds class waitlists to Acuity Scheduling, sends SMS alerts when spots open, helps fill canceled class seats, adds optional no-show prevention for selected Acuity appointment types, and lets studios send customizable feedback forms by SMS or email. ### Core Workflows: 1. Waitlist Intake: A client books the Acuity waitlist-intake service for a full class. 2. Cancellation: A cancellation or roster change reaches Aculio through a booking-event sync. 3. SMS Alert: Aculio verifies capacity, sends compliant SMS alerts to everyone on that class waitlist, and tracks every delivery. 4. Seat Filled: Staff can see the reopen event, alert activity, and queue status without watching the roster manually. --- ## 2. Pricing & Plans Aculio is intentionally priced as an add-on, not a replacement for your booking system. Start with a 7-day free trial, no credit card required. ### Growth Plan features: - **Class Waitlists**: Create unlimited group class waitlists and send seat-open SMS alerts when availability changes. - **Two-Way SMS Inbox**: Receive client replies, flag opt-out keywords (STOP), and text clients directly from a unified history console. - **Webhook Routing**: Centralize your Acuity booking events to bypass the native 25-webhook limit and eliminate Zapier bugs. - **MMS Visuals**: Attach image and PDF URLs to transactional texts for studio maps, checksheets, and prep instructions. - **Delivery Logs**: Monitor real-time statuses (queued, sent, delivered, failed) with carrier logs inside the operator dashboard. - **SMS Compliance**: Built-in opt-out protection and clear consent records keep your business messaging fully compliant. --- ## 3. Security & Compliance Aculio prioritizes security, privacy, and compliance to protect client and studio data. ### Practices: - Data Protection: All data is encrypted in transit using TLS 1.3 and at rest using AES-256. - SMS Compliance: Inbound messages are processed to respect opt-out requests (e.g., STOP, CANCEL, UNSUBSCRIBE). Consent records are logged explicitly. - API Security: Standard HTTPS endpoints, signature validation, and secure authentication methods protect API-level operations. --- ## 4. Frequently Asked Questions (FAQ) ### How do I set up the waitlist feature in Acuity Scheduling for group classes? Acuity does not provide a true native waitlist flow for group classes. The practical setup is to create one dedicated Acuity waitlist-intake service, collect the class selection and SMS consent there, then let Aculio map each intake booking into the correct class waitlist and send seat-open SMS alerts when a spot opens. ### Does native waitlist acuity scheduling support SMS alerts for classes? Acuity's native waitlist support focuses on one-on-one appointments, not classes. Aculio handles class waitlists by pairing Acuity with one dedicated waitlist-intake appointment flow, then automating waitlist capture, SMS alerts, and seat recovery from there. ### Can Aculio work on websites that embed Acuity? Yes. Studios that use Acuity inside Squarespace, WordPress, Webflow, or similar sites can embed an Aculio waitlist widget on the same booking page, while hosted-Acuity users can fall back to the global scheduling-instructions link. ### How do I configure advanced Acuity scheduling SMS reminders for clients? Native Acuity SMS workflows are limited. Aculio adds an optional no-show prevention layer with booking confirmations, day-before reminders, two-hour reminders, and reply-aware follow-up for the specific Acuity appointment types the business selects. ### Can clients reply to Acuity text messages? Yes. Aculio captures replies in a real inbox and can react to keywords like confirmations, cancellation requests, and running-late messages instead of dropping clients into a dead end. ### Does Aculio replace Acuity Scheduling? No. Aculio is an add-on for businesses that already like Acuity but need stronger SMS and waitlist automation without switching to a large studio-management platform. ### How does Aculio avoid Acuity's waitlist blast problem? Aculio treats Acuity as the booking system and sends seat-open alerts to everyone on that class waitlist at once, while keeping the reopen and message activity visible for the studio team. ### Do clients join a separate Aculio waitlist form? No. In the production setup, clients stay inside Acuity's booking flow. The business creates one Acuity waitlist-intake service once, and Aculio converts those Acuity bookings into the correct class waitlist automatically. ### Does Aculio handle international SMS edge cases? Aculio validates E.164 formatting, blocks known unsupported destinations before send, and prevents hyperlink SMS to Turkey where A2P links are blocked. ### Does Aculio help reduce appointment no-shows in Acuity? Yes. When the workspace enables no-show prevention, Aculio enrolls only the selected Acuity appointment types into a production reminder sequence, handles reschedules and cancellations automatically, and records reply-driven confirmation or cancellation signals against the appointment workflow. ### Can Aculio send feedback forms after appointments? Yes. Studios can build customizable feedback forms in Aculio, choose whether the request is sent by SMS or email, and control the copy, colors, and prompt structure without leaving the workspace.