Acuity SMS automation
Acuity SMS Integration: Waitlist, Reminders & Two-Way Texts.
Waitlist alerts, no-show prevention for the appointment types you choose, delivery tracking, and reply-aware SMS, all in one place and connected to the Acuity account you already use.
Operational SMS inbox
Messages from class waitlists and bookings
Maya R. · Ceramics class
Just now“Can I bring my own clay to the Saturday workshop?”
Replied: yes, guidelines document attached.
Jon P. · Waitlist offer
14m agoSTOP
Opted out. Messaging suspended for +1 (555) 019-2834
Leah S. · Spin class
1h ago“Running 5 minutes late but I’m on my way.”
Marked as read, staff notified
Everything your transactional SMS workflows need, without Zapier-style fragility.
Aculio sends from your own Twilio sender, tracks every delivery, and checks drafts before they cost you extra segments.
- Bring your own sender
- Send waitlist and operational messages from a Twilio sender or messaging service set up for your business.
- Delivery transparency
- Track queued, sent, delivered, failed, and received messages with exact timestamps in the Aculio console.
- MMS attachments
- Attach image URLs for studio maps, preparation guidelines, parking diagrams, or intake checklists.
- Segment guardrails
- Character checks flag long drafts or emoji that can split a text into extra carrier segments and double the cost.
Native Acuity SMS compared with Acuity + Aculio
| Feature | Native Acuity Scheduling | Acuity + Aculio |
|---|---|---|
| Two-way texting | One-way notifications without response tracking. | Tracks replies (YES, CANCEL, LATE) and alerts operators. |
| Reminder sequences | Limited native SMS workflows. | Confirmations, day-before and two-hour reminders for the appointment types you select. |
| Seat-open alerts | Manual notifications required when a student cancels. | Instant SMS or email reopen alerts to every waitlisted client. |
Two-way replies inbox
Capture client replies instead of sending them into a dead end.
Aculio routes inbound messages from Twilio back into your console. Staff can handle issues, manage waitlist check-ins, and capture confirmations, cancellation requests, and running-late replies in one place.
Compliance flags
Opt-out keywords like STOP and UNSUBSCRIBE are handled automatically and highlighted for staff.
Direct client replies
Answer clients from the dashboard about logistics, late arrivals, or waitlist questions.
One thread per client
Automated waitlist offers and manual replies sit in one chronological stream, so context is never lost.
Recipient
Claire Mercer
A spot opened for Saturday Ceramics on Sat, Oct 18, 10:00 AM. Book it now in Acuity before it fills again.
Is there an extra fee for tools?
No, all tools are included. Just make sure to arrive 10 minutes early.
Free trial
Ready to upgrade your Acuity messaging?
Start with a 14-day free trial. Connect Acuity Scheduling, link your Twilio credentials, and send your first automated waitlist notification.
- Can clients reply to Acuity text messages?
- Yes. Aculio captures replies in a real inbox and can react to keywords like confirmations, cancellation requests, and running-late messages instead of dropping clients into a dead end.
- How do I configure advanced Acuity scheduling SMS reminders for clients?
- Native Acuity SMS workflows are limited. Aculio adds an optional no-show prevention layer with booking confirmations, day-before reminders, two-hour reminders, and reply-aware follow-up for the specific Acuity appointment types the business selects.
- Does Aculio handle SMS opt-outs and compliance?
- Yes. Opt-out triggers like STOP and UNSUBSCRIBE are automatically handled and highlighted, and Aculio validates E.164 formatting and blocks unsupported destinations to keep carrier compliance intact.